Client Offerings

By Industry

ENERGY

The regional energy industry has never been more central on the world stage. Fundamental shifts of ownership, wealth, risk, and commodity prices are being driven by the imbalance between global supply and demand.
ACE’s energy professional have a deep understanding of the industry and do provide services to upstream and downstream energy clients including oil and gas. We retain flexibility in our service schedule to accommodate our clients’ requirements.
Our services include risk analysis, program design, marketing and placing. Our team also provides risk engineering, project risk management and claims services. Our approach is always tailored to clients’ priorities and needs and aims to minimize the cost of risk transfer with the broadest possible coverage.

These solutions come from our access to, and relationships with, global insurance markets in London, Continental Europe, North America, Asia, and the Middle East. By leveraging global market capacity, we help to provide favorable terms and conditions to our clients

INDUSTRIES

ACE provides brokerage, consultancy and claims services for the following industries.  Our professionals apply their experience and working knowledge of clients' industry sectors, and of the unique environments in which they operate, to facilitate the required breadth of coverage and to reduce cost of risk.

TRANSPORTATION

Transportation affects nearly every enterprise around the world. Transportation exposures, however, can present significant financial and operational challenges to firms in this industry. Rising fuel costs, employee shortage and retention issues, credit risks, marketplace competition, these and other exposures can have a severe impact on a company's bottom line and impede its overall success.

Our team of experts analyze clients' full spectrum of hazard, operations, strategic and financial risks, then develops forward-looking solutions to avoid, mitigate, or transfer risk.

ACE offers a comprehensive, consultative approach to risk management and delivers the solutions that help clients achieve the rewards that lie on the other side of risk. 

SPORTS & EVENTS

In the sports industry, the rules of play change constantly. Sports organizations must deal with an ever-evolving array of challenges such as venue security, the increasing frequency of litigation, and star players becoming entangled in third-party suits. These risks can threaten organizations' ability to compete in this dynamic and high-profile marketplace
With solid market relationships worldwide through our global partners ACE can help provide customized coverage and limits that address the specific concerns of each client. Further, we present our programs in a creative and dynamic manner that differentiates us in the insurance marketplace.
Understanding the risk issues of our clients' businesses is essential to our ability to provide services and solutions that meet their needs. Our dedicated sports industry colleagues provide exceptional transaction capabilities and innovative solutions and have a rare and distinctive depth of knowledge not only of the insurance marketplace but also of the specific risk issues faced by our clients. Through the lens of our industry specialists we are able to focus on the trends and risk issues specific to our clients' needs.
Our clients include:
 
  • Local, National and international associations.
  • Professional Clubs
  • Athletes
  • Venue owners
  • Broadcasters & sponsors
  • Leisure industry

RETAIL/WHOLESALE

Retailing is one of the world's largest industries. As retailing and wholesaling have become more global, competition has intensified. In addition to the global economic downturn, today's retailers face a wide range of challenges, including industry consolidation, employee attraction and retention, and business continuity. And as always, consumers are demanding ever higher quality, at ever lower prices, for the products they buy.

For a retail business, these trends create a host of risks: strategic, financial, operational, and hazard all of which can prove costly.
ACE specializes in addressing the risk and insurance needs of retailers and wholesalers. Our approach includes a thorough assessment of client risks and solutions tailored to meet clients' specific needs. 

REAL ESTATE

Real estate owners, managers, and developers operate in a dynamic industry in which every day "bricks and mortar" risks such as natural hazards co-exist with more complex challenges, including environmental liabilities, partnership and contractual obligations, and stricter lending requirements. The ever-changing nature of the industry is bound to spawn new risks that must be dealt with. 

ACE helps its real estate clients identify, quantify, and manage their risks using an array of services and solutions
 Our long term commitment to the industry is reflected in our understanding of your business. We are accustomed to the responsibilities of landlords to their tenants and of the risk exposures a property investor must consider. There is no need for our clients to spend valuable time educating our staff on the complexities of the property world.

POWER & UTILITIES

As the backbone of the industrial world, a utility's primary goal would seem to be simple: absolute consistancy and reliability. But this is no easy task in an environment that is constantly evolving on several fronts: in technology, world politics, government regulation and the marketplace.

At ACE we understand the complexities of the electric, gas, water and alternative energy industries. We have experience with all the potential exposures and risk management options for utilities. We have learned that the right solution to a problem can yield benefits beyond risk management and provide a utility company with the tools it needs to compete more effectively in the global marketplace.
Our power and utility professionals offer specialized insurance brokerage, loss control and claims management services to the industry.
Some risks are manageable and can be retained, while others should be transferred to those better suited to accept those exposures. Success lies in the ability to quickly and accurately determine which is which. We help companies evaluate risk and determine ways to remove or alleviate risk exposure that could significantly impact future profitability and help ensure that the lights can always be turned on.

MINING, METALS & MINERALS

Mining is complex and international, but an effective insurance and risk management program can reduce the cost of risk and help satisfy a variety of regulatory requirements.

We guide clients through the process of creating insurance programs that are closely aligned to a company’s risk tolerance and evolve as a project moves from exploration, to design and into the operational phases.
Our experience is vast in risk analysis, risk mitigation and insurance broking. Our ability to offer pre-underwriting advice on loss control, project risk management and claims means that we help our clients turn risk into opportunity.
ACE’s professionals can help mining clients secure the best coverage, rates, and terms available, and offer services that include comprehensive due diligence studies and alternative risk financing programs. 

MARINE

The commercial shipping industry, which transports more than 90 percent of the world’s cargo, is complex, volatile and constantly evolving.

We have skills in all aspects of the marine industry and its insurance markets globally, with a specialist focus on mega-yachts, hull and machinery, ports, terminals and logistics companies, cargo and dockside vehicles, protection & indemnity and other marine liabilities, shipyards and claims management policies.

ACE in coordination with our global resources enables you to manage risk more effectively and economically, providing coverage that is based not on what the markets can do, but on your specific insurance needs.
The maritime industry demands specialist knowledge; our product lines drive our global service approach and augment our capabilities with professionals who are dedicated to providing expertise and innovation. 

MANUFACTURING

ACE provides the focused expertise needed to help businesses navigate the complex issues revolving around the operation of their business.

The manufacturing industry, like others, has experienced a series of very challenging developments since 2008. The global recession, coupled with a drop in business and consumer spending, has caused a dramatic slowdown in demand for manufactured goods. In addition, manufacturers face a credit crisis and a spike in energy costs, which they may not be able to pass on to consumers.

ACE coordinates its resources in risk management consulting and insurance placement execution to help clients to reduce cost, identify exposures, quantify risk, find ways to mitigate losses and reduce the cost of risk.
Our professionals understand the key issues and trends affecting manufacturers, and bring an informed approach and creative solutions to help clients manage traditional and new risks. 

INFRASTRUCTURE

Infrastructure investments often involve complex, large, and long-term undertakings. The risks inherent to the sector can be challenging and have far-reaching consequences for every stakeholder throughout the asset lifecycle.
If risk is not managed effectively, it can affect specific assets, capital structure, the organization's reputation, and the volatility of cash flows necessary to service fixed obligations and ensure yield over the period of the investment.
 
Key challenges:
  • Obtain a clear and in depth understanding of the project or asset risk profile in order to achieve optimum transfer of risk.
  • Understand whether risks are correctly allocated between project participants both on a forward basis and historically.
ACE’s services are tailored specifically to serve stakeholders infrastructure projects:
Our team understands the divergent risk tolerance of the public sector, equity investors, lenders and the construction sector.  We assist clients to manage, reduce and mitigate risk in their projects and investments through preservation of asset value, reduced volatility of revenue streams, redeployment of capital, and confidence to achieve desired outcomes.

HOSPITALITY

Every day, the hospitality industry faces a new and growing world of risk. While travel and dining remain popular public pursuits, demand and consumer expectations have continued to expand with rapidly shifting demographics and the evolution of a global marketplace. Today's challenges include dealing with economic uncertainty and the correlating rising costs of doing business.

ACE serves clients across all sectors of this dynamic industry, from cafeterias, fast food, and fine dining to major hotels.

HEALTH CARE

ACE provides clients with high-quality, practical solutions for risks facing the rapidly changing health care industry. Our team of professionals works with clients to develop workable solutions involving risk identification, risk minimization, risk financing, risk administration and finally adequate insurance programs.

CONSTRUCTION & DESIGN

ACE is a regional leader and risk advisor that can support a company and its construction projects from project inception to project completion and beyond. Our specialists understand construction and project management risks and help companies to control their total cost of risk through solutions aimed at deploying capital effectively. By managing costs and processes companies are able to decrease expenses, increase revenues, improve margins, and grow the overall value of their assets and portfolio to make them more successful and competitive.

ACE provides risk management and insurance services to serve the needs of some of the leading construction companies in the markets we operate in. ACE has arranged insurance for projects in excess of $30 Billion over the last two years. Our industry expertise allows us to deliver the services and solutions that are relevant to the construction sector.
 
We also have considerable expertise in handling lender financed projects and the mechanisms required to ensure full compliance with the project requirements.

COMMUNICATIONS, MEDIA & TECHNOLOGY

ACE provides its clients with expertise that helps them meet their risk challenges.
 
We service clients in the following CMT industry sectors and have market positions serving emerging growth and mid-cap companies:
 
  • Communications: Wireline Wireless; Communications Technology; Telecommunication Services
  • Media: Publishing; Broadcasting & Cable; Internet & New Media; Diversified Media
  • Technology: Software; Hardware; Semiconductors; Electronics; Manufacturing; IT Services

CHEMICAL

ACE provides risk management services and innovative solutions for companies involved in the production, importation and use of chemicals.

Organizations that benefit from our expertise include specialty chemical companies, small and intermediate chemical companies, petrochemical companies as well as industries where the use of chemicals form a significant part of their business activities.
This challenging environment has given rise to a new set of risks as well as heightened concern with traditional exposures.
ACE’s commitment to industry specialization creates a truly differentiated client experience. An experience based on brokerage excellence, analytical rigor, deep intellectual capital and access to unrivaled global talent. Industry expertise is particularly relevant in an industry where managing risks is a core business objective.  

AVIATION

In the aviation industry regional air passenger traffic remains strong, and airlines are re-equipping their fleet, which means increasing insurance coverage to protect the higher values of new aircraft. ACE has the global resources to provide expertise in general aviation, aviation products liability and airlines.
ACE partners are brokers to some of the world's largest airlines, manufacturers, helicopter operators and airports. Our global resources make us the broker of choice for many smaller firms around the world. Our clients, large and small, choose us because they value our specialized knowledge, not only of the aviation & aerospace insurance markets, but also our knowledge of their businesses. The objective is to provide our clients with the best possible service.
 
We offer expertise in:
 
  • Aviation Products Liability.
  • General Aviation
  • Airlines.

AUTOMOTIVE

ACE works with a diverse group of automotive dealers, suppliers and related industry elements to develop innovative solutions that help clients avoid, mitigate and/or transfer their risk exposure.
Even before the global economic downturn, automotive companies had been facing a wide range of challenges and risks including ever-increasing competition and consumer demands, regulatory and labor issues, product recalls, outsourcing, bankruptcies and more.
With so much at stake, automotive companies need a trusted advisor with the experience and resources to help them successfully manage their risk.
Even before the global economic downturn, automotive companies had been facing a wide range of challenges and risks including ever-increasing competition and consumer demands, regulatory and labor issues, product recalls, outsourcing, bankruptcies and more.

AGRICULTURE

ACE provides consultancy and broking services to dairy, feed/seed/grain, horticulture (including greenhouse growers of edible and non-edible produce), poultry and egg producers, and red meat producers.
Staying competitive in the dynamic world of agribusiness requires a sophisticated understanding of individual companies' businesses. With continuous industry changes, there are new risks that need to be identified, quantified, managed, and either retained or transferred.
ACE has hands on experience in providing advisory and transactional services to dairy, feed/seed/grain, horticulture (including greenhouse growers of edible and non-edible produce), poultry and egg producers, and red meat producers.

By Services

CLAIMS

Our experience combined with our market relationships; enable us to effectively and efficiently resolve the most complex and potentially contentious claims. Our Claims professionals apply their claims handling skills to our clients’ distinct advantage. We support our clients during, and after a loss until the final conclusion of the claim.
Our claims services include assisting clients with:

  • Quantifying losses;
  • Technical assessments.
  • Presenting proper claims support and documentation.  
  • Managing the claim process
  • Conducting negotiations with loss adjusters and insurers; and
  • Negotiating a fair and swift settlement with insurers.

MULTINATIONAL CLIENT SERVICE

Our Multinational Client Service team works with clients to better understand and manage their global risk exposures. With our global network of partner offices around the world we have access to many experts and resources around the Globe.

We manage and respond to the needs of organizations that operate globally and often need to meet the requirements of multiple governing bodies. Our service team specializes in the design, negotiation, and placement of multinational risk programs as well as servicing our clients' global needs via the dedicated Multinational Client Service network which is a critical asset in managing our clients' global risks.

PRIVATE CLIENT SERVICES

Our personal insurance professionals deliver world-class service by focusing on partnership and personal attention. Our high standards of communication, stewardship and individual skill and care have made ACE a leader in the field of personal insurance protection.
We undertake a detailed review and evaluation of personal exposures. We then create a tailored program appropriate for the individual or family. Only through careful planning we can create an insurance program that will respond in a consistent manner with our client’s needs, lifestyle and tolerance for risk.
The accumulation of wealth is a successful blend of art and science, and so is its protection. Together, we create a deep understanding of your needs and goals, not just what you own, but what it means to you.
The science of asset security begins with a personal risk assessment and goes beyond simply helping you choose insurance. Our goal is to:
  • Create a personal risk management program unique to you
  • Assist you in evaluating your personal risks and the impact of potential losses
  • Create a highly-tailored protection program that best mitigates those risks 

CAPTIVE SOLUTIONS

Captive Insurance companies are insurance companies established with the specific objective of insuring risks emanating from their parent group or groups and occasionally its affiliates.

ACE has the global resources to assist clients who are interested in such type of vehicles for risk transfer. We can help clients choose a suitable domicile for their captives and we provide them with Captive Management Services in territories such as Barbados, Bermuda, Guernsey, Malta and Singapore.

We provide Clients with advice on a range of related issues, including:

  • Evaluating the business goals and operational issues.
  • Forming the Captive.
  • Maximizing returns
  • Selection of domicile.

CONSULTING

Decisions can be difficult, especially when it comes to insurance. Which provider is right for you, which policy to pick and can you file a claim? These are some of the questions you would need answers to when you attempt to navigate the world of insurance. When facing complicated and unclear insurance issues that require expert advice, you can hire insurance consultants who are trained professionals, to help you.      

Our consulting service is dedicated to providing clients in all industries and geographies with insurance program reviews, strategic advice and innovative solutions across a comprehensive range of insurable and non- insurable risks.

Our understanding of governance and compliance issues, our risk modeling and analytics capabilities, and our knowledge of management and best practices provide our clients with the insights needed to be successful in today’s uncertain economic times and competitive marketplace. We enable company boards of directors, corporate executives, operational leaders, and risk managers to understand how risk might impact performance, how to reduce the cost of risk, how to improve economic outcomes and meet business goals, and how to monitor and manage risk effectively.

Our consultants assist clients with risk identification, assessment, quantification, retention, management, and financing. Working as one team, with an integrated service, we help clients develop enterprise-wide solutions, build resiliency, and achieve their short- and long-term objectives.

RISK MANAGEMENT

 Our expertise covers the full spectrum of business risk from operations through to strategic issues. We provide best practice advice to help you develop your risk management culture. Our services are designed to improve your risk controls and, in turn, reduce your insurance premiums
We have extensive experience in developing solutions to help you manage your business risks. The solutions we offer include
 
  • business continuity planning
  • risk profiling
  • strategic risk analysis
  • cost benefit analysis
  • managing risk
  • strategic risk management integration

We can help you identify and address all areas of business risk, benchmark your performance against your peers and provide best practice advice to help you develop your risk management policy. All our services are designed to improve your risk controls and, in turn, reduce your insurance premiums.

Our Risk Management team comprises highly qualified specialists with unrivalled experience in their fields. Working with a diverse client base, our consultants understand the wide range of challenges businesses can face, and can shape solutions to help our clients manage their risks more effectively.

SURVEYORS

Our specialist Surveyors Practice comprises of an experienced team that have dealt with a variety of large firms including multi-disciplinary practices.

INSURANCE PROGRAM REVIEWS

Insurance programs are often carried forward from year to year without any change at a time the business itself would be facing challenges and changes in business processes, expansion plans, diversification, territorial expansions, and corporate philosophy.  

Unless reviewed periodically, with time the insurance programs will not adequately respond to all of the exposures created by the changes to the business and that could prove fatal to the survival of the business. We undertake assignments to investigate and do in-depth analysis of the exposures associated with the business and then conduct a gap analysis exercise to identify loopholes in cover if any. We then present our clients with recommendations that would make the insurance program effective and up to date.

CONTRACTUAL REVIEWS

A mistake often committed by some contractors at the bidding stage, is to ignore the indemnity, Liability and insurance provisions of the contract. After a contract is awarded it would be too late to budget for exposures and or negotiate it with the Principal. The cost of risk and insurance could shift a contract from being viable to being uneconomical to perform.

We assist our clients with reviews of the contractual obligations under development and construction contracts. Such contracts vary from being simple straight forward contracts to the other extreme of being complicated and complex. We advise clients on the insurance & indemnity provisions to enable them understand the full potential of their exposures and to help them properly budget for the exposures or transfer it. We also do work for lenders and or principals to ensure that the contracts and the related insurance provisions adequately protect their interests.